Refund policy

RETURN AND REFUND POLICY

Thank you for shopping with Pressy. We want you to be happy with your purchase and ask that you read this policy carefully before placing an order.

1. Returns

Eligible products may be returned provided that they are:

unused;
unopened;
sealed;
complete;
in their original packaging; and
in a condition suitable for resale.

To request a return, please contact us at info@pressy.co.za before sending any products back.

Unless the return is due to a Pressy error, defective product or another circumstance in which Pressy is legally responsible for the return cost, the customer is responsible for the cost of returning the product to us.

2. Sizing

All current Pressy nail sets contain the same standard range of 24 nail sizes.

A sizing chart is available on our Tutorials page and customers are asked on our product pages to check the sizing information before ordering.

It is the customer’s responsibility to make sure that the available Pressy sizes are suitable for their natural nail measurements before purchasing.

A Pressy set is not considered defective simply because the standard sizing range does not fit an individual customer’s natural nail beds.

We do not currently manufacture bespoke, larger or smaller sizing options.

3. Change of mind

Where a return is permitted, change-of-mind products must meet all of the eligibility requirements set out above.

Products that have been opened, used, applied, unsealed or otherwise rendered unsuitable for resale cannot be accepted as ordinary change-of-mind returns, except where required by applicable law.

Original courier charges are not ordinarily refundable where the order was correctly fulfilled and delivered.

4. Defective, damaged or incorrect products

If you believe that you have received a defective, damaged or incorrect product, please contact info@pressy.co.za as soon as possible.

We may ask you to provide your order number together with photographs or a short video showing the issue so that we can assess what has occurred.

Examples may include:

a product arriving damaged;
the adhesive backing being defective;
missing components;
receiving an incorrect item; or
another manufacturing or fulfilment fault.

Where a product is confirmed to be defective or incorrectly supplied, Pressy will provide the remedy required by applicable South African consumer law. Depending on the circumstances, this may include a replacement or refund.

Nothing in this policy limits any rights that a consumer may have under applicable law.

5. Products are not defective where

A product will not ordinarily be considered defective merely because:

the Pressy sizing range does not suit the customer’s natural nail measurements;
the customer prefers a different colour after receiving the product;
a shade appears somewhat different under different lighting conditions, screens or photography;
wear time differs from another customer’s experience;
the application or removal instructions were not followed; or
damage occurs as a result of incorrect application, removal, storage or use.

6. Exchanges

Pressy does not currently offer a general exchange service.

If you have ordered a colour or product and would prefer a different one, a new order will need to be placed for the preferred product.

Where an item is defective, damaged or incorrectly supplied, Pressy will provide the appropriate remedy in accordance with this policy and applicable law.

As Pressy is a new and growing small business, we do not yet have the logistical functionality required to process product-for-product exchanges reliably. We hope to introduce an exchange service in the future as our operations expand.

7. Refunds

Once a refund has been approved and processed by Pressy, please allow approximately 3 to 5 working days for the funds to reflect, depending on your bank or payment provider.

Refunds are ordinarily processed back to the original payment method.

Processing times after Pressy has issued a refund are controlled by the relevant bank or payment provider.