Shipping policy

SHIPPING POLICY

Last updated: October 2026

This Shipping Policy applies to orders placed directly through www.pressy.co.za.

1. Delivery options

Pressy currently offers courier delivery to physical addresses.

We do not currently offer direct collection from Pressy or delivery to third-party parcel lockers through our website.

Customers who prefer a collection option may purchase Pressy products through Takealot, subject to Takealot’s available collection services and stock.

2. Standard Delivery

Our usual Standard Delivery timeframe is approximately 2 to 5 working days.

Delivery times are estimates and may vary depending on destination, courier volumes and circumstances outside our reasonable control.

3. Express Delivery

Our usual Express Delivery timeframe is approximately 1 to 3 working days.

Express Delivery provides faster courier service but does not guarantee delivery at a specific hour unless expressly confirmed.

4. Delivery charges

Applicable delivery charges are displayed at checkout before payment.

Delivery charges may change from time to time depending on courier costs, destination, order value or promotions.

5. Working days

Delivery estimates are calculated in working days.

Our couriers do not collect or deliver on weekends or public holidays.

An order placed over a weekend or public holiday will therefore only enter the relevant courier process on a working day.

6. Dispatch

Once an order has been packed and prepared for courier collection, it may no longer be possible to add products, alter the order or cancel it.

Delivery estimates should be treated as estimates rather than guaranteed appointment times unless specifically agreed otherwise.

7. Correct delivery details

Customers are responsible for providing:

the correct delivery address;
any necessary estate, complex, office or access information; and
a correct and reachable telephone number.

Please check this information carefully before submitting your order.

8. Address changes

Once an order has been submitted, we cannot guarantee that its delivery address can be changed.

Once a parcel has been handed to the courier, Pressy cannot amend the delivery address from our side.

Any request to redirect or reschedule an in-transit parcel must be made directly with the courier and remains subject to the courier’s operational capabilities.

9. Courier contact

Courier drivers operate busy delivery routes and may make a reasonable attempt to access the premises and contact the recipient where necessary.

Drivers are not required to send WhatsApp messages before delivery.

If a driver cannot access the address or reach the recipient, the driver may need to continue with the delivery route and the parcel may be returned to the courier depot for another attempt.

10. Failed delivery attempts

Where delivery fails because:

no one is available;
the customer cannot be reached;
the address is incomplete or incorrect;
access to the property is unavailable; or
the customer has supplied incorrect contact information,

the parcel may be returned to the courier depot and another delivery attempt may be scheduled.

Where a courier charges Pressy for redelivery, redirection or return caused by incorrect customer information or repeated unsuccessful delivery attempts, Pressy reserves the right to pass that reasonable charge on to the customer where permitted.

11. Tracking

Where tracking is available, customers will ordinarily receive tracking information once the parcel has entered the courier network.

Tracking statuses are supplied by the courier and may occasionally update with a delay.

12. Courier delays

We work with third-party courier providers and make every reasonable effort to ensure orders arrive within the estimated timeframe.

Occasional delays may occur because of:

exceptionally high courier volumes;
weather;
road closures;
operational disruptions;
remote delivery destinations;
security or access issues; or
other circumstances outside Pressy’s reasonable control.

Where a parcel is materially delayed, please contact us at info@pressy.co.za and we will assist with the courier enquiry.

13. Missing parcels

If tracking indicates that a parcel has been delivered but you have not received it, please contact us promptly so that we can investigate with the courier.

Where a parcel is confirmed lost in transit, we will deal with the matter in accordance with applicable law and the circumstances of the order.